The other day I had a fascinating experience. During my lunch hour I created an avatar ( a computer generated image that represented, but did not look like, me,) visited Second Life (not heaven but a computer generated world inhabited by such avatars, controlled, of course, by “real” people,) and examined “documents” in virtual document cases in a virtual archives/special collections library. Sound exciting to you? Maybe yes, maybe no, but I found it so.
You see, I work in a special collections division of a public library as well as work as the TN Conference archivist. I have become very aware of the desire, in many cases demands, of patrons to have their research needs met in a manner that they can understand and find useful. In the case of the Conference archives we can offer them only what we have, which often means we can help them when staff is available and often means they must go away disappointed. We are trying, at both locations, to find ways to make our collections more accessible and to do a better job of reference through the use of technology. We are also trying, to varying degrees at both locations, to find ways to make our collections more accessible and to do a better job of reference through the simple method of trying to see things from the viewpoint of the user. We live in a culture where methods of communicating and interacting are rapidly changing. Requiring our users (not just those who make use of our archives but also those who make use of our church facilities; e.g. our congregants and community) to approach us on our terms only is more and more a case of asking them to use languages they do not understand and enter places where they are uncomfortable. Some may argue that this is a good thing, and I can see how it may be sometimes, but on the whole I would say not.
That is what I found impressive about Stanford University’s (CA, west coast, definitely not from around here) use of Second Life(SL) as a means to offer a new way to demonstrate its special collections to folks. I was totally unaware of their presence in SL (despite the search engines that many in the church tell me will turn up Websites that will then direct me anywhere I want to go; like church) even though I have researched use and users of public history institutions for years. I had missed, (okay, overlooked, sorry,) the post about their open house in one of my favorite blogs and stumbled back upon it the morning of said open house. I quickly took my laptop to the Conference library, activated the software I had downloaded awhile back, set up my avatar and went to visit the archivist in OZ. Or so it seemed. She explained to me that the SL archives was, in part, a way to introduce folks unfamiliar with closed stack material in a way that was less intimidating than the real thing. Great idea! Wish I had thought about it.
I don’t know how many folk use SL. It may be that few people will see the archives. I do know a lot of folk play video games. I know that many homeless folk who come into the public library I work at are unhappy that SL is blocked from our computers, so I know they use it when they can. I know youth regularly use technology that the church ignores and that there is affordable technology that can let people who would otherwise be out of reach of churches’ libraries, archives, and missions out there and using it might make sense from the point of view of the “user” should we choose to look through their eyes. I have said elsewhere, including this blog, that I am an advocate of use, of facilitating communication and knowledge, and try to advocate for those on the other-side-of-the-desk. As an archivist I struggle to balance the traditional needs of maintaining traditional records with the more modern needs of maintaining modern records. At all times I look for ways to increase the value of those records by facilitating use. Stanford’s work has shown they are also focused on finding ways to increase the value of their collections simply by providing new means of access. More access, more use, more who judge the items to be of value. Simple. Brother Occam would be proud.
TN Conference (UMC) Archivist
(Note: Since posting this originally, I was asked about the last comment. Occam’s Razor, in one popular form: When 2 competing theories produce the same outcome, the simpler of the 2 should be preferred. I don’t mean to imply that this applies specifically to the above situation, but it might in a larger context of what makes records valuable and why we should keep them. I was also suggesting, a bit tongue-in-cheek, that the “simple” was by definition the friend of William of Occam – Jim)
Jim Havron currently serves as archivist of the Tennessee Conference of the United Methodist Church. His education and experience is in history with additional focus on public history, archives and museums, and with research and practice focusing on religious history, oral history, user advocacy and where the craft of history meets technology. He can be reached at firstname.lastname@example.org